Shipping policy

SLICK HORSEWARE

Shipping Policy

Effective Date: April 27, 2026 | Last Updated: June 1, 2026

Contact

For all shipping inquiries, claims, and order questions, please contact us at slickhorseware@gmail.com.

Shipment Processing Times

Cut the Line and Expedited orders (Next-Day, 2-Day) must be received by 12:00 PM PT to meet carrier pickup times.

Processing time begins the next business day after your order is placed. Business days are Monday through Friday, excluding holidays.

Cut the Line: Please allow 1–2 business days for your items to be manufactured, processed, and shipped. Includes Next Day Shipping.
Expedited Plus: Please allow 2–3 business days for your items to be manufactured, processed, and shipped. Includes Next Day Shipping.
Express: Please allow 2–3 business days for your items to be manufactured, processed, and shipped. Includes 2-3 Day Shipping.
Standard Processing: Please allow 4–5 business days for your items to be manufactured, processed, and shipped.

Please allow full processing time before reaching out for an order status update.

Holiday Shipment Period

During October, November, and December, normal processing times for manufacturing and shipping may be delayed by 2–3 business days. Please contact Slick Horseware regarding availability of Costume or Sleazy if needed by an approximate date.

Free Shipping

We offer free shipping on domestic orders over $250.00. Some items may be excluded from this offer. Free shipping does not apply to international orders.

International Orders

Please contact us for an estimated ship date and delivery timeline. International customers are responsible for all customs duties, import taxes, and brokerage fees assessed by the destination country. Refusal of delivery due to customs charges does not qualify for a refund of shipping costs.

Delivery Information

Upon shipment, you will receive a tracking number via email.
A delivery signature is required on all orders over $600 (including shipping charges). If the customer is unavailable at the time of delivery, the customer must contact the carrier directly to make arrangements to receive the package. If the carrier returns the package to Slick Horseware after failed delivery attempts, reshipment will be at the customer’s expense.
Shipping times are estimates provided by the carriers; delivery cannot be guaranteed within the estimated ranges.
Slick Horseware is not responsible for carrier shipping delays.

Lost or Damaged Packages

Slick Horseware insures packages through the carrier at no additional charge to the customer. If your package is lost or damaged in transit, please contact us at slickhorseware@gmail.com as soon as possible, and no later than seven (7) calendar days from the carrier’s confirmed or expected delivery date. If the carrier deems the package lost or damaged through its claims process, Slick Horseware will replace the item with the same item originally ordered. Replacement is contingent upon the carrier’s determination of the claim.

If a replacement item has been shipped due to a carrier-determined loss and the original item is subsequently delivered, the customer will be in possession of a duplicate item. The customer must either refuse the replacement shipment upon delivery or notify Slick Horseware at slickhorseware@gmail.com within five (5) business days of receiving the duplicate item. If the customer notifies Slick Horseware within this five (5) business day window, Slick Horseware will provide a prepaid return shipping label for the duplicate item at no cost to the customer. If the customer does not refuse the replacement shipment or notify Slick Horseware within five (5) business days, or if the customer elects to keep both items, the customer authorizes Slick Horseware to charge the customer for the duplicate item at the item’s current listed price at the time the duplicate is identified.

Once a package has been delivered and confirmed as delivered by the carrier, Slick Horseware is not responsible for any missing, lost, or stolen packages thereafter.

Refused or Undeliverable Packages

It is your responsibility to provide a complete and accurate shipping address at the time of purchase. Slick Horseware is not liable for orders shipped to incorrect addresses provided by the customer. Reshipment of returned packages due to incorrect addresses will be at the customer’s expense.

Order of Precedence

This Shipping Policy governs shipping methods, processing times, free shipping thresholds, signature requirements, international orders, and refused or undeliverable packages. Slick Horseware also maintains separate Terms of Service, a Sales and Warranty Policy, a Refund Policy, and a Privacy Policy, each governing its respective subject area. To the extent any conflict arises between this Policy and another Slick Horseware policy on a matter specifically addressed in this Policy, this Policy shall control.

Severability and Assignment

Severability. If any provision of this Policy is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from this Policy. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Assignment. You may not assign or transfer your rights or obligations under this Policy without the prior written consent of Slick Horseware, and any attempted assignment in violation of this provision shall be null and void. Slick Horseware may freely assign or transfer this Policy and its rights and obligations hereunder, in whole or in part, including in connection with a merger, acquisition, sale of assets, corporate reorganization, or by operation of law.

Contact Information

For questions regarding this policy, please contact us at:

Slick Horseware

Email: slickhorseware@gmail.com

Mailing Address:

531 S. 10th St. #2

Grover Beach, CA 93433